Punjab Deputy Chief Minister Mr. Sukhbir Singh Badal today finalized the setting up of Unified Service Delivery System to facilitate common masses with 200 citizen services by giving a timeline to make the system operational before July 2015.
Reviewing the ongoing e-governance and e-districts project, Deputy CM reiterated his resolve to eliminate corruption and harassment of general masses and said that from July next the people of Punjab would get their required services online. He asked
Chief Secretary Mr. Sarvesh Kaushal to expedite the process of setting up Unified Service Delivery Centers in the state, which would become operational before the given time line.
He said existing Fard, Saanjh and Suwidha Kendras would be clubbed with these centers having Governance to Government (G to G) and Government to Citizen (G to C) program. He said in July next Punjab would become the first state in the country by implementing 100 percent e-governance and e-district project.
While examining the layout of these centers and infrastructure, Mr. Badal directed Principal Secretary Governance Reforms Mr. C. Roul to divide cities into different parts for setting up of these centers. He said that there should be three-four state-of-the-art citizen facilitation centers at approachable distances with easy access.
Mr. Badal emphasized that there should be backend computerization and digitilisation of all services in all departments before the given target. He said that this system will make Punjab to become Inline to Online state. Chief Secretary Mr. Sarvesh Kaushal apprised Deputy CM that at present 149 services have been provided under Right to Service Act and 52 will be added as per the directions. He said that there were 16 states including Punjab where e-district project has been initiated and Punjab was the leading state in all aspects.
Mr. Badal also asked Chief Secretary to strictly ensure external auditor besides taking monthly report of functioning of these centers. He said that all the system should be outsourced, where a well qualified, experienced and IT expert staff would facilitate general public. He said there should be a dedicated complaint box besides a central helpline, which would work as watchdog. Deputy CM also asked Chief Secretary that these centers would be open for general public for all seven days with a single off in a month.
src:punjabmailonline